UNDERSTANDING YOUR WARRANTY

Here at Napolitano Homes, we want you to know that we are here for you long after you close on your new home. Your home has been constructed using natural materials, and we realize that in some cases the materials used in your home may not perform as intended. When this does occur,
we will make any necessary corrections as are required.

In support of this commitment, Napolitano Homes provides you with a warranty through HW-10 or 2-10. Both programs provide you with a written warranty as well as, provides a 10 year structural coverage for major defects should they occur. This insurance will convey with the home should you decide to sell at a future date. Both HW-10 and 2-10 provide you with a one-year materials and workmanship warranty, 2-year major systems and 10-year structural warranty. Please read the insurance coverage information thoroughly, as it will outline specific warranty guidelines for your home.

How the Warranty Reviews Work

Warranty Service Requests must be submitted in writing to be processed. We cannot schedule warranty requests from your telephone call or from a personal visit to our construction office. To assist you in creating a list, please find submission forms under the Warranty Requests tab.

Our Warranty program consist of two mile stones during the first year warranty period, beginning the day of closing, or possession, whichever occurs first. The first mile stone is the 6-Week Review and the second is the 11-Month Review. The process is explained below:

6-Week Review

During your Home Orientation prior to closing, there may be a few issues to be addressed with your builder. At the conclusion of the Orientation, your builder will ask you to select a date at least six weeks out that will be reserved for your home service and/or repairs that were noted. Those items, along with any other items that you find within 3 weeks of moving in, will be addressed at your 6 Week Review. You will receive a letter at the 3 week mark to confirm the service date previously selected. Should you find additional warranted items post moving in, please generate an ongoing list and submit at the 4 week mark to our Service Department via fax to (757) 7474-0868 or via email: service@napolitanohomes.com. If you are unable to attend the scheduled appointment, please try to notify us 48 hours in advance so we may reschedule. Please note any items not listed or submitted on the 6-Week list will need to be addressed at the 11-Month review, unless classified as an emergency or impede the living conditions of the home.

Near the end of your tenth month of your materials and workmanship warranty, should you have any items, you will need to submit a year-end written report and submit via mail, fax or email. Please keep your warranty reminder card provided at Orientation handy, as it will be your only reminder. Your 11-Month review and repairs must be completed before your warranty expiration date.

Kitchen Appliance Warranties

The manufacturer of your kitchen appliances will work directly with you if any repairs are needed. GE� Customer Service can be contacted at 1-800-848-7620 or at geappliances.com or Sears/Kenmore at (888) 507-9312. Be prepared to provide the model and serial number of the item and the closing date on your home. Appliance warranties are generally for one year; you refer to the literature provided by the manufacturer for complete information. This is why the 11-Month review is so important because we want to help you take care of any issues before the warranty is up. Once the warranty period has expired, the vendor has the right to be reimbursed for services rendered.

NON-WARRANTY ITEMS:

Your Homeowner's Warranty specifically applies to items constructed on your property by your builder. Certain items and conditions do not fall under the full term and conditions of your home warranty. For instance; trees, shrubbery, landscaping, seeding and grading are items where approval is certified at the time of final inspection (unless noted on your Orientation form). We are not responsible for the results of weather damage such as wind, rain, or storm erosion causing gullies or washouts that may alter the landscaped surface.

Concrete is a non-warranted item. Concrete products normally have some cracking and shrinkage. Minor cracking is normal. Cracking can be caused by elements outside the contractor's control. Additionally, there are other areas not covered by your warranty. Please consult your HW-10 or 2-10 insurance manual for specific "exclusions".