HOMEOWNER EMERGENCIES

What is an Emergency?

In many cases such as fire, theft or the like, it's easy to recognize an emergency. For our purposes, we define an emergency as an unexpected and quickly developing continuing condition that if not immediately repaired will promptly cause further and continuing damage to the residence. Roof leaks are considered an emergency but cannot be repaired until weather conditions permit.

The Three Key Rules for the Fastest Possible Emergency Service

• Read and be familiar with all the information contained in your Customer Guide.
• Do not call your Sales Representative. They are not equipped to handle your emergency. They do not have the emergency service telephone numbers and are unfamiliar with the people whose help you need. They will simply direct you to the procedures outlined in this booklet. Such calls waste valuable time.
• If you see a suspicious or puzzling condition, report it immediately during normal business hours. Don't wait until later and then decide to call. The people you need to get help are always harder to locate after normal business hours.

Heating Emergency:

The following IS a heating emergency:

• No heat in the residence.
• No heat in more than 50% of the rooms.

Air Conditioning problems are not considered emergencies.

Electrical Emergency:

The following IS an electrical emergency: Note: If you have no electricity in a certain area, check the breakers first.

• No electricity to cooking appliances.
• No electricity throughout house. (Be sure electricity is not off throughout neighborhood).

Plumbing Emergency:

The following IS a plumbing emergency

• Sewer blockages affecting all drain lines.
• Water leak on supply line (not fixture)
• No hot water.
• Clogged main sewer line causing back up of flow in fixtures.
• Smell of gas within your home.

NOTE: Please remember that Electrical, Plumbing and Heating/Air issues can be phoned directly to the contractors that performed the orginal work.