Customer Care

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The only thing that is more satisfying than building and delivering a high quality new home is surprising homeowners with our dedicated commitment to customer service.

Every Napolitano Homes' community is backed by an extraordinary level of customer care. Our policy is simple: each new home buyer deserves complete satisfaction in his or her home. We want you to know that we are here for you long after you close on your new home. This is our Customer Service commitment to you.

While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction.

For your convenience, should the need arise, please submit a warranty service request online here.

Homeowner Resources:

Homeowner Maintenance Tips