Warranty Information

A new home is one of the most expensive purchases you will ever make. Napolitano Homes is dedicated to protecting your investment by offering exceptional service well after closing on your new home. Not only do we have a full in-house Warranty and Customer Service Department that has an After Hours and Holiday Emergency Line, but we are also a member of one of the strongest national warranty companies, 2-10 Home Buyers Warranty® (2-10 HBW). Our warranty program provides peace of mind and covers the mechanical, electrical, and structural aspects of your new home such as heating and air conditioning, plumbing, appliances, cabinets, countertops, hardware, siding, fireplace, gutters, floor coverings and more.

When you make a commitment to a new Napolitano Home, we make a commitment to you. Our Warranty Program includes:

  • One-year wall-to-wall coverage
  • Two-year electrical, plumbing, heating, cooling and ventilation system coverage
  • Ten-year major structural defect coverage

Coverage is limited to defects in materials and workmanship. Please refer to the 2014 Napolitano Homes Warranty Manual for full details and limitations on coverage. Items covered under manufacturer or supplier warranty are not specifically covered by Napolitano Homes. However, for the first year, we'll assist you in obtaining service if you are unable to do so directly with the supplier or manufacturer.

More Resources

Submit a Warranty Request

Understanding Your Warranty

View what's covered by a 2-10 Home Warranty