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The Business of Service

Categories: Announcements, Homebuying, Tips & Secrets | Posted: October 25, 2011

I’m sure you’ve seen some of our advertising and homeowner photos with our logo that asks the question, Do You Love Where You live? This question ties into a large part of what separates Napolitano Homes from many other new home builders. Our level of customer service and warranty care, that continues long after you close on one of our homes. Many builders rely on outside companies to send their buyers to for warranty issues, but we pride ourselves in having a full in-house Customer Service & Warranty Department. The sole purpose of this department is to help resolve any issues you may have with your home, arrange scheduled home review appointments after you close, and answer any questions that may arise.  This policy is pretty simple: We want you to know that we are here for you long after you close on your new home, because each one of our customers deserves complete satisfaction in his or her home.

Really, it all just comes down to taking a personal interest and investment in YOU as our home buyer and listening to your needs. The decision to purchase a new home is a big one that can change your life! Why shouldn’t your builder care just as much about about your satisfaction? Sometimes, listening and understanding is all that is really needed. Do you ever have an issue or problem with a product or service you have purchased, and all you want to do is be able to get an actual person on the phone to discuss the issue with? But four automated phone option lists later and 15 minutes on hold you might (I’m using might very loosely), might be able to get an actual human on the other end of the line. Yeah, we have all been there. But that’s not what service is and that’s not how Napolitano Homes provides the best possible new home-buying experience.

So if you need us, we’re here for you and your home.

Dylan Hawkins

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