February 21, 2018

Now Hiring at Napolitano Homes

Join our team! Napolitano Homes is a leader in the Hampton Roads new homes building industry and we are looking for a candidate who is excited to work in a fast paced and fun environment.


Napolitano Homes is looking for a full time warranty service administrator. This team member should have the following experience.

  • Experience with new home warranty and service or other relevant experience in the residential building industry preferred.
  • Experience in conflict resolution in a customer service environment required.
  • Strong computer skills in Microsoft office, particularly Word, Excel, and Outlook.
  • Excellent organizational and multitasking skills with the ability to recognize and meet deadlines in a fast paced work environment.
  • Exceptional communication skills – both verbal and written.
  • Outstanding interpersonal customer service skills dealing effectively with the public and homeowners.
  • Positive, professional and proactive attitude.
  • Self-motivated with the ability to work well in a close knit team oriented environment.


Job responsibilities to include.

  • Processing incoming warranty service requests.
  • Work with all parties to resolve warranty issues.
  • Document activities and update files in a timely manner.
  • Provide instruction to the parties on how to submit warranty issues.
  • Coordinate and schedule homeowner warranty visits. Follow up to ensure homeowner satisfaction with completed work.
  • Update homeowners on outstanding work and explain maintenance and warranty coverage.
  • Respond to homeowner inquiries in a timely manner and assist with emergencies.
  • Prepare, print and monitor reports for review.
  • Maintain all warranty service requests. Coordinate all documentation of lists including sign-offs and updating in computer system.
  • Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners. Follow up on work orders to trades.
  • Perform other miscellaneous clerical duties in administering warranty requests and complaints.


The Benefits

  • Unique career opportunity in a progressive environment with continuous learning and opportunity for growth, as well as a competitive compensation and benefits package.
  • Be part of an organization with a track record of success and strong brand presence.
  • Contribute to an award winning and innovative organization recognized as a leader in the homebuilding industry. Celebrating 40+ years in business.
  • Join a team of enthusiastic, passionate and committed employees, seeking a challenging environment.


If you are looking for the next step in your professional career and meet these requirements, then please email your complete and confidential resume to: jnapolitano@napolitanohomes.com