Customer Testimonials


When our homeowners talk, we listen. Feedback is very important to us at Napolitano Homes, because it's how we know when we're doing something right or when we need to make a change. Many of the processes we have in place are there because we received a suggestion or comment from a homeowner. We take the good and the bad when it comes to feedback, and want to share with you what some of our homeowners have had to say.

Do You Love Where You Live?


Several happy new homeowners in Chesapeake, VA discuss why they chose Napolitano Homes to build their dream home!
Happy Homeowners | Jordan Hall, Great Bridge Chesapeake
When people ask me where I live.... It's hard to hold back my enthusiasm when I answer "I live in Jordan Hall at Johnstown!" Most everyone seems to know about my community in the Great Bridge area of Chesapeake. Like my husband and I, many of us knew this property back when it was just farm fields.

We settled in the Hampton Roads via the military in 2001, and as the years grew, so did our family, and the need for a bigger home. We fell in love immediately with Napolitano Builders craftsman style homes. On a whim in January of 2014 we made our third visit to Jordan Hall and walked into one of the two inventory homes they had available. We knew immediately we were home! That night we withdrew our offer on another home, and put an offer in on what is now our Home Sweet Home!

We are truly blessed to say that we have an amazingly close community of neighbors here in the "Hall". We have made very close friendships with many neighbors! It's not just a house we bought, we gained an extension of Family! As a community I've helped organize countless events, including Easter Egg Hunts, a National Night Out Ice Cream Social, and Halloween events for the kids.

All the building and customer service staff with Napolitano homes have been amazing! Like I said, we gained family!
The Osbornes | Jordan Hall, Great Bridge Chesapeake
Mr. Vince Napolitano, Thank you so much sir for reaching out to us with this awesome email. We are very excited sir!! We conducted a lot of research on Home Builders. Napolitano Home was our NUMBER 1 Choice to have our dream home build. Believe it or not, when we bought our home we now live in, it was built by your company Napolitano Home in 2004 and this home is still looking brand new. When we received word that you were building in a Brand New Community in Moyock NC, we jumped for joy!! Lol. It was a blessing sent to us that our favorite builder is building in an area we wanted to live. Also you are the only builder building in Counrtyside Estates. AWESOME!! We have already met Tara and she is the BEST!! You have a pure WINNER on your team when it comes to Tara. Her customer service and professionalism is just off the wall. Again sir, thank you very much and we look so forward to working with you and your team.Respectfully, George & Marangeli
George & Marangeli | Countryside Estates, Moyock, NC
Buying a new home was a daunting challenge for us, and we looked at several builders in the Hampton Roads area before selecting Napolitano. We were attracted to and eventually chose them because of the variety of open floor plans and the "standard" options (that we couldn't find at most of the other builders).Bottom line is we have been extremely satisfied with the entire building experience. The construction process was very straightforward and we are really enjoying our new home. We were kept informed throughout the entire build by the sales agent (Tara) and site manager (Danny). They truly represented professionalism and top notch customer service to us, and answered all questions quickly and efficiently. Tara and Danny had to work with us through a very demanding winter but were able to get us in the home on time, in fact the close date was within 1 week of the estimate given to us at the start of the process.We absolutely love our new house and appreciate the quality construction and customer service. We have been in the home for about two months and have had nothing but quick and direct answers on any questions we have had. Shows, to me at least, that the company sticks by its product which is something I greatly appreciate.I would recommend Napolitano if you are looking for a new construction home. Hopefully you find the same service we received and are lucky enough to work with both Tara and Danny.
Thomas & Holly | Fieldstone
I truly enjoyed working with entire Napolitano team. They are true professionals and ensured we were involved throughout the entire process. It was the best home buying experience we have ever had. Thank you so much!!!
Adrianne | Western Branch Reserve
We were looking for a very specific floor plan that had both upstairs and downstairs master bedrooms so our in-laws could move in with us. When we looked at the Napolitano floor plan for the Milan II nothing else compared! It was exactly what we were looking for. Working with Tara and Danny from Napolitano made the process extremely smooth. We were also in Charleston during the build, but Tara kept us up to date with phone calls and pics concerning the status of our build. For this to be our first house and first custom built house, it was a very easy and rewarding experience. We love our Napolitano home!
David Long | Fieldstone
My husband and I are first time homeowners, and when we walked into the Napolitano model home we fell in love (we looked no further after!). We had our Belmont built in 2014. There were many floor plans to choose from, and the Rep on site took us into homes with the floor plans we were interested in so we could really see what the home looked like vs what it looked like on paper. There were many options to choose from when customizing our home, and the Rep on site was so helpful providing me advice on what floor/counter would be best for the look I was going for (I don't think our home would look as amazing without her!). Everyone we encountered through the entire process was very helpful and friendly. The house went up quickly, but the workmanship is great, and we have had no issues so far. My husband and I (as well as our dog) love where we live.
Brittany Deuso | Jordan Hall
Napolitano Homes are great. Excellent workmanship and it is obvious they paid attention to details. The home layout is very efficient. We went from 3700 sqft home to about 3000 sqft home and were able to place our existing furniture just fine. The staff is friendly and knowledgeable. Highly recommended.
Firas Khoury | Hanbury Manor
My clients loved their new home. No matter what other properties they looked at, their benchmark was set high by the quality incorporated in the the first Napolitano property the visited. I am looking forward to selling another Napolitano home in the near future.
Janet Kramer
We love where we live.....Built in 2011. Very impressed with the various home plans to choose from. They had over 30 plus pages of options to customize from. Napolitano staff and sales representation were friendly and responsive. Be sure to check in every few days on progress, they move fast. Waiting to see if a possible new development will be available in a few years again in Moyock. Family is growing. We will build again with Napolitano.
Jim Witzigman | Creekside Estates, Moyock, NC
Coy and Gina Adams | Creekside Estates, Moyock, NC
A big shout out to Napolitano Homes. Having sold their homes I can tell you they are one of the finest builders in Tidewater and really work one on one with you from contract right thru to closing and follow up.
Bruce Minter | Buyer's Agent w/ The Real Estate Group
I had the pleasure of selling two Napolitano homes to clients this year. Both of my clients are thrilled with their homes; the craftsmanship and quality are exceptional. The builder, Realtors and the entire Napolitano staff are friendly, easy to work with and have excellent communication throughout the process. Both of my transactions were effortless and I look forward to selling Napolitano homes to future clients. I highly recommend working with this builder.
Regina MacKay | Buyer's Agent w/ Exit Realty
You all are great! I am always proud to sell one of your homes! You stand behind your product! Glad you are a builder in our area that delivers a good product!
Kathy Worthen | Buyer's Agent w/ BHHS Town Realty
To anyone interested in moving into a "community" and not just a neighborhood, I strongly recommend Bob White Landing in Suffolk. My Husband and I have two kids and a dog and moved here a little over three years ago, we loved it then and still love it now. We were the third home on our culdesac and now there are 10 homes on our court. All of the neighbors know each other and watch out for each other. The entire community is friendly. You will always receive a smile and a waive whether you are passing through viewing our community and heading home. Love where you live because I do.
Leslie Sims | Bob White Landing, Suffolk, VA
"We love our Manor Home at Sajo Farm, the double sided fireplace in the living room was what really sold it for me and the open floorplan."
The Walker Family | Sajo Farm Manor Homes, Virginia Beach, VA
My experience with Napolitano homes was great. In 2013 I returned to Hampton Roads from Japan after being there a couple of years. Then I was immediately deployed. Knowing that this deployment would end eventually. I did a search online because I was looking for a brand new home while I was deployed off the coast of Africa. I started to send inquiries of the property I currently own. As the deployment was winding down I knew I had to have somewhere to live. The sales consultant Diana helped me tremendously with the floor plans and decor tips primarily through email and I was able to touch basis with her and my realtor via phone in the middle of the Indian Ocean. I was able to put a contract on my home half way around the world with the expeditious feedback from Diana and her team. I have not had any issues with my first time buying experience. I would recommend anyone to purchase with Napolitano Homes.
David Harris | The Vineyards Nouveau Series, Suffolk, VA
My wife Ingrid and I lived in a high rise condo on the beach, in Virginia Beach for 20 years. We became "Beached Out" and looked for a change. Napolitano Builders @ The Vineyards Bennetts Creek Square in Suffolk was the perfect match for us. Quiet country living with friendly neighbors and fine shopping. Our new home is everything we expected and more. Sales force was extremely helpful, although we visited at least 6 times before purchasing. This has got to be the BEST decision we have ever made as a married couple.
Michael and Ingrid Smith | The Vineyards Nouveau Series, Suffolk, VA
I wanted to drop you a line concerning my buying experience at the Vineyards in Suffolk. The personnel at that location, Diana and Jennifer, are the best to work with! I had such a bad experience with selling my home and your team was beyond compare. If I had had them working with me to sell my home, I know I would've had a phenomenal experience. Napolitano Homes is the best company in this area when looking for a new home. Everyone was so helpful and held my hand through the whole process and I did not even have my own agent. But I felt so comfortable that not only do they look out for the buyer but also the builder. That is a great quality that your staff maintains! I have told everyone I know what a great experience I had and that they should truly look for buying into a Napolitano community. I truly cannot say enough about everyone there! I am hoping that my experience here at the Vineyards will just continue to get better!!!
Allison McCormick | The Vineyards Nouveau Series, Suffolk, VA
Realtor Testimonials from Stacey Banfield, Ben Mills, Charlie Iaquito, Tom Elliot, and Lenny Ward
2016 Realtor Testimonials
We had our 12 week inspection this week. I want to pass along how pleased we were with the way that our concerns were addressed.....Thanks Bart, Mike and Napolitano Homes....WE DO LOVE WHERE WE LIVE!!!!
The Stewart Family | Creekside Estates, Moyock, NC
Napolitano quality and our site agent were two huge determining factors in our purchase at KempBridge.
Dennis & Amy | KempBridge, Chesapeake, VA
"I decided to make Sajo Farm my home because of the warm and welcoming feeling I get when I drive through the community. The Napolitano homes there are built to last and they take such pride in their work!! I had the best experience and would recommend them to anyone."
Veronica Sullivan | Sajo Farm, Virginia Beach, VA
Now that we are in our new home, it truly feels like home. The process was pleasant largely in part the the agent on site Sheri Duke, who made us feel comfortable with the decisions we were making. I loved the floor plan when I saw the model, but I love it more that it is our home.
Shama Crumes | Bob White Landing, Suffolk, VA