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The Home Buyer Seminar Introduction
12 Week Service Request
Napolitano Homes offers a home warranty through 2-10 Home Buyers Warranty, one of the strongest national warranty companies. After closing, we supply our buyers with a 12 Week Service request form and a Year-End Inspection form, as the first year of warranted items are covered by us, the builder
At 12 weeks, a new home has cycled through at least one season which has allowed the home to move and settle. If there are any items that require repair that are covered under warranty, this is a home owner’s first opportunity to get these action items completed. We will also repair any wall dings and scratches that occur during moving at this time!
Warranty Information Packet
Your Orientation Packet will contain several very important forms. Watch this video to see what they are and what you’ll need to fill out on each.
Purpose of the Orientation
There are SO many things to learn about your home and how it operates. Water, gas, and electric are all turned on, and your site builder will spend time with you to teach how everything works.
Quality Control Inspection
Prior to closing, Napolitano Homes owners walk through the home and scrutinize it with a fine-tooth comb. Any discrepancies are noted and fixed immediately.
Scheduling the Orientation
The Closing Date is scheduled when cabinets and countertops are installed. That is the last piece of the puzzle to make sure we meet a specific day that you close on your brand new home!
To put you at ease, every phase of construction is inspected by the city in addition to what we’re looking at daily. There are 23 inspections that occur!
The Framing Conference
The foundation of your home is complete, the framed walls and roof are up, and now is the time to look at the house’s “skeleton” before the drywall is installed.
The Pre Construction Conference
This is the first opportunity in the home building process to meet with your site builder and construction personnel who are in charge of building your home. Your selections have been made, and now is the time to double-check paperwork to ensure a smooth transition from empty homesite to dream home.
The Customer Guide
The Napolitano Homes Customer Guide is full of important information, so please take the time to look through it! It is a great tool for learning about the selection process, building stages, and much more.
Watching Your Home Getting Built and General Rules to Follow
Watching an empty homesite transform into your dream home is one of the most exciting things you can witness! We know that you will want to see updates almost every day. That said, construction sites are dangerous places so PLEASE do not enter your home while it is being built. We organize several times during each phase of construction to view your home, so there will be plenty of opportunities to view it as it goes up.
The Framing Conference
Napolitano Homes has been offering a quarterly Home Buyer Seminar for over 30 years. We are one of the only new homes builders in the Hampton Roads area that conducts these seminars! Led by John Napolitano, it is an amazing opportunity for new home buyers and prospects alike to learn about our building process, get to know an owner and the builders, meet neighbors in all of our communities, and ask questions about our homes and our company.
If you would like to learn more, this page contains videos that cover every aspect of a typiical Home Buyer Seminar. They are broken up into various segments that pertain to The Construction Process, The Orientation Conference, The Closing Process, and Warranty, so please browse around and take in as much information as you can!
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At Napolitano Homes, we want you to know that we are here for you long after you close on your new home. Your home has been constructed using natural materials, and we realize that in some cases the materials used in your home may not perform as intended. When this does occur, we will make any necessary corrections as are required.
In support of this commitment, Napolitano Homes provides you with a warranty through 2-10. This program provides you with a written warranty as well as, provides a 10 year structural coverage for major defects should they occur. This insurance will convey with the home should you decide to sell at a future date. 2-10 provides you with a one-year materials and workmanship warranty, 2-year major systems and 10-year structural warranty. Please read the insurance coverage information thoroughly, as it will outline specific warranty guidelines for your home.
How the Warranty Reviews Work
Warranty Service Requests must be submitted in writing to be processed. We cannot schedule warranty requests from your telephone call or from a personal visit to our construction office. Our Warranty program consist of two mile stones during the first year warranty period, beginning the day of closing, or possession, whichever occurs first. The first mile stone is the 12 Week Review and the second is the 11-Month Review. The process is explained below:
This is an adequate amount of time for what is known as the “Break in Period”. During this interval, you should become familiar with your new home. In your Orientation packet you were provided a form to use to submit your 12 Week Review, should you have any items. Upon receipt of your written 12 Week Review form, we will contact you to schedule and address items submitted. Appointments are scheduled as an AM time slot (8am – 12 Noon time span) or PM time slot (12 Noon – 4pm time span). Please keep this in mind when scheduling, as we cannot pinpoint exact times for contractors. If you are unable to attend the scheduled appointment, please try to notify us 48 hours in advance so we may reschedule. Please note any items not listed or submitted on the 12-Week list will need to be addressed at the 11-Month review, unless classified as an emergency or impede the living conditions of the home.
At the BEGINNING of your 11th month of your materials and workmanship warranty, should you have any items, you will need to submit a “year-end” written report and submit via mail, fax or email. Your 11-Month review and repairs must be completed before your warranty expiration date! So please notate your warranty expiration date.
KITCHEN APPLIANCE WARRANTIES
The manufacturer of your kitchen appliances will work directly with you if any repairs are needed. GE® Customer Service can be contacted at 1-800-848-7620 or at geappliances.com or Sears/Kenmore at (888) 507-9312. Be prepared to provide the model and serial number of the item and the closing date on your home. Appliance warranties are generally for one year; you refer to the literature provided by the manufacturer for complete information. This is why the 11-Month review is so important because we want to help you take care of any issues before the warranty is up. Once the warranty period has expired, the vendor has the right to be reimbursed for services rendered.
Your Homeowner’s Warranty specifically applies to items constructed on your property by your builder. Certain items and conditions do not fall under the full term and conditions of your home warranty. For instance; trees, shrubbery, landscaping, seeding and grading are items where approval is certified at the time of final inspection (unless noted otherwise on your Orientation form). We are not responsible for the results of acts of God such as wind damage, rain or storm erosion causing gullies or washouts that may alter the landscaped surface. In addition, any home issues that arise post the result of a hurricane, tropical storm, tornado, high winds, or other extreme weather events are non-warranted and should be reported to your home owner’s insurance for follow up. Concrete is a non-warranted item. Concrete products normally have some cracking and shrinkage. Minor cracking is normal. Cracking can be caused by elements outside the contractor’s control. Additionally, there are other areas not covered by your warranty. Please consult your 2-10 Home Buyers Warranty booklet for specific “exclusions”.
To view the 2018 Napolitano Homes Warranty Manual, please click here.
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Terri graduated from Mary Washington College with a Psychology degree and a minor in education. After teaching elementary students in the Virginia Beach School System for 10 years, she joined her brothers at Napolitano Homes. Terri works with all municipalities regarding permits and entitlements. She also coordinates all major company events.
Fred Napolitano III
Fred Napolitano III was born and raised in Virginia Beach, Virginia. Upon graduating from Hampden-Sydney College in 2007, he spent time attending the National Outdoor Leadership School (NOLS) in the Yukon Territory of Canada before settling back in Virginia Beach. Fred started his career in construction at Capital Concrete, as part of the third generation of his mother’s family’s business. After a few years of learning the concrete industry, he began his tenure at Napolitano Homes where he’s worked since 2009.
Professionally, Fred is a licensed class A contractor, OSHA 10, and CPR/First Aid Certified. He is a member of and Builder Director for the board of CBVIA (Coastal Virginia Building Industry Association) and also represents Napolitano Homes on their internal trade council.
When not on a job site, Fred enjoys being on the boat, surfing (anything water/beach related), and spending time with his family- his wife Kate, daughters Lucy and Annie, and their golden retriever Corbet.
Joe joined Napolitano Homes shortly after graduating from Hampden-Sydney College with a B.A. in economics in 2009. Over the years, he worked his way from sweeping houses to Superintendent and now currently works in purchasing with his father, Fred II. As a member of the purchasing department, Joe applies his former field experience and relationships by working with vendors, subcontractors, and suppliers to purchase all aspects of a home build. Joe oversees the budgeting and estimating programs during the home-building process to ensure all homes stay on budget and at the best overall costs for Napolitano Homes customers. In his free time, Joe can be found spending time with his wife, and two children, surfing, or cooking.
Vincent Napolitano II
Land Acquisition and Development
Vince II joined the family business as a site helper, learning the ins and outs of construction with a “hands-on” approach. Over the years he’s gained experience in all facets of construction, culminating in overseeing entire communities as a site builder. Vince has always taken pride in the homes he’s built, making sure each home is treated as if it was his own. His commitment to customer satisfaction depends on transparency and setting expectations in an environment that’s always changing.
More recently, Vince II has taken on a new role as part of the Napolitano Homes land acquisition and development department. There he assists key leadership with market research, land identification, and acquisition, as well as municipal affairs.
Vince II is a licensed Class A Contractor, a Responsible Land Disturber, and holds active OSHA 10 and CPR certifications. He stays involved with the local builders association (CVBIA) where he serves on the Membership Committee.
Vince’s community involvement also revolves around construction. He currently serves as President of the Habitat for Humanity of South Hampton Roads Young Professionals Group. Through volunteering and social events, the group assists in supporting Habitat’s mission of making homeownership a reality for families in the Coastal Virginia region.
Outside of work, Vince II enjoys spending time with his wife Sydney, and their two dogs. He loves cheering on his favorite team, the Commanders.
Giorgio C. Valentini
Giorgio is a veteran of the advertising industry with nearly two decades of strategic marketing experience. His background includes working with various organizations in the Hampton Roads area such as manufacturing, military and financial. Giorgio is in charge of the company’s branding, advertising, website and social media. He is a graduate of Virginia Wesleyan University with a degree in Mass Communications specializing in market research and advertising. Giorgio is also a self-taught graphic designer and web developer.
Tommy has been a member of the Napolitano Homes team since 1983. Starting out as a Community Helper, generating the punch out lists, he worked his way up in the company to Site Builder and is now in charge of overseeing the building of all new homes in Napolitano Communities. When Tommy is not supporting his son with travel baseball, he enjoys fishing and drag racing.
Chief Financial Officer
Craig joined the Company in 2006. Craig spent much of his earlier career in public accounting. A native of Iowa and a graduate of the University of Northern Iowa, he moved to Hampton Roads from Iowa in 1986. He has served on many community organizations boards of directors, most recently as the President of Virginia Beach Vision. Craig is responsible for all financial functions of the Company along with managing the relationships with various lending institutions.
Sr. Vice President
John has been with Napolitano Homes since 1983 and handles land acquisition and development for the company. He also oversees the home construction in our communities along with our home warranty department. John served as president of the Tidewater Builders Association in 2003 and was the 2015 president of the Home Builders Association of Virginia. That same year, Governor Terry McAuliffe appointed John as a member of the Virginia Housing Advisory Board. The Virginia Beach City Council appointed John to the Chesapeake Bay Preservation Board from 1998- 2002. An avid golfer, John served as Chairman of the Board for First Tee of Hampton Roads YMCA from 2008-2009.
A Virginia Beach life-long resident, John is a graduate of First Colonial High School and graduated from Lynchburg College and the Builder Institute of the Home Builders Association of Virginia.
Fred Napolitano II
Sr. Vice President
Fred joined Vince at Napolitano Homes in 1981. Like his brother, Fred was President of TBA in 1997 and sits as a Life Director of National Association of Home Builders. He is the past President of the Virginia Aquarium and Marine Science Center Foundation. He also serves on both the Hampton Roads Regional Chamber and The Virginia Beach Chamber of Commerce Boards. Fred selects and purchases all of the products, manufacturers and vendors used to construct our homes. He is responsible for our automated systems and internal operations.
Upon graduating from Virginia Tech in 1977, Vince started Napolitano Homes in 1977 along with his father, Fred Napolitano Sr. His involvement in the homebuilding industry includes serving as president of both the Tidewater Builders Association and the Home Builders Association of Virginia, as well as continuing to serve on the National Association of Home Builders Board of Directors. His commitment to the entire Hampton Roads community is displayed by his service on numerous civic, charitable, and professional boards of directors, as well as past leadership positions as Rector of Eastern Virginia Medical School and President of St. Mary’s Home for Disabled Children. Vince is personally involved with the design of every home we build along with the sales and marketing of our homes and neighborhoods.