Napolitano Homes' commitment to you.
A new home is one of the most expensive purchases you will ever make. For this reason, Napolitano Homes is dedicated to protecting your investment by offering exceptional service well after closing on your new home. Not only do we have a full in-house service department, but our Warranty and Customer Service Department offers after-hours and a Holiday Emergency Line. In addition, Napolitano Homes is a member of one of the strongest national warranty companies – 2-10 Home Buyers Warranty® (2-10 HBW).
Unlike most coverage plans, our warranty program provides peace of mind. We cover the mechanical, electrical, and structural aspects of your new home, such as heating and air conditioning. In addition, the warranty also covers plumbing, appliances, cabinets, countertops, and hardware; including siding, fireplace, gutters, floor coverings and more.
When you make a commitment to a new Napolitano Home, we make a commitment to you. Our Warranty Program includes:
Coverage is limited to defects in materials and workmanship. Please refer to the 2019 Napolitano Homes Warranty Manual for full details and limitations on coverage. Items covered under manufacturer or supplier warranty are not specifically covered by Napolitano Homes. However, for the first year, we’ll assist you in obtaining service if you are unable to do so directly with the supplier or manufacturer.